Field Tech Support Engineer IV
Core
Provides technical support to Field Sales & Service for Data Center Accounts, troubleshooting HVAC&R systems and managing warranty claims.
Role type
Senior Field Technical Support Engineer
Builds
Technical service bulletins, service letters, and updates to the Solutions Database
Domain
Building systems, thermal management, HVAC&R, Data Centers
Deliverable
client delivery
Required skills
HVAC&R product knowledge, refrigeration cycle troubleshooting, complex product system problem solving, Microsoft Suite proficiency, 8D report preparation
Preferred skills
Continuous Improvement Process expertise, test plan creation, data mining analysis
Technologies
Microsoft Word, Excel, Access, PowerPoint
Responsibilities
Provide day-to-day technical support via site visits, phone, fax, or email; process warranty claims; create technical service bulletins and service letters; drive product reliability through continuous improvement; prepare 8D reports for issue rectification
Seniority
Senior, hands-on IC