Product Manager
Core
Manage L2/L3 support team for US Monitoring Team handling CMC life-safety services, ensuring system uptime and availability.
Role type
Senior IC technical team lead (monitoring systems)
Builds
CMC hardware/equipment builds and expansion
Domain
Building systems / Thermal management / Life-safety monitoring
Deliverable
infrastructure
Required skills
Management of technical teams, MASterMind Monitoring expertise, MS-SQL server and T-SQL, IT systems concepts (network, hosting, storage, scripting), cyber security tools (EDR, SIEMs, firewalls), problem assessment and troubleshooting, strategic planning
Preferred skills
CCNA, MCSE, Microsoft Project, Visio
Technologies
MASterMind Monitoring, MS-SQL server, T-SQL, EDR, SIEMs, host-based firewalls, anti-virus, MSSQL Studio
Responsibilities
Manage rapid-response on-call services, Manage new software updates and enhancements, Manage application support for internal/external technical teams, Document product build/change, Partner with business on future business needs, strategy, planning, and NPI, Oversee development and execution of strategic plans as a team leader
Seniority
Senior, hands-on IC with team leadership
