Customer Business Manager
Core
Ensuring customer satisfaction, contractual requirements, operations & maintenance services, and financial performance for facility management contracts across data centers, healthcare, and advanced manufacturing.
Role type
Senior Facility Management Contract Manager
Builds
Operations & Maintenance Services for thermal management and building systems
Domain
Building Services / Facility Management / HVAC
Deliverable
client delivery
Required skills
Contract management, multi-disciplinary team leadership, HVAC systems knowledge, process improvement, strategic planning, performance metrics analysis, stakeholder management
Preferred skills
Mechanical or Electrical Engineering background, P3 model experience, safety compliance expertise
Technologies
MS Office (Excel, PowerPoint), process improvement software
Responsibilities
Manage contract compliance and performance risk; direct maintenance service contractors; establish and monitor performance metrics; hire, train, and manage on-site facility management teams; conduct site evaluation inspections; lead customer meetings with stakeholders; implement corrective actions based on satisfaction surveys.
Seniority
Senior, hands-on IC with management leadership
