Superviseur(e) Service à la clientèle Laboratoire
Core
Manage daily customer service activities, sample reception, and administrative support for MasterLab's food analysis services.
Role type
Customer Service Supervisor
Builds
Sample intake workflows and client support services for animal and human food analysis
Domain
Food safety and laboratory services
Deliverable
dashboards & analysis
Required skills
Customer service management, team supervision, LIMS data entry, ISO 17025 compliance, PALA standards knowledge, Microsoft Office proficiency
Preferred skills
Continuous improvement mindset, conflict resolution, internal stakeholder coordination
Responsibilities
Oversee daily customer service operations, coordinate sample reception and LIMS registration, serve as the primary liaison between clients and lab operations, ensure adherence to quality standards and deadlines.
Seniority
Mid-level, hands-on supervisor