Business Analyst Intern
Core
Supports the Customer Service organisation through structured business administration, operational reporting, data analysis, and AI-enabled improvement activities.
Role type
Business Analyst Intern
Builds
Operational trackers, reporting packs, dashboards, and process documentation for the Customer Service function.
Domain
Customer Service Operations / Business Analysis
Deliverable
dashboards & analysis
Required skills
Data analysis, root-cause analysis, process documentation, Microsoft Excel, PowerPoint, AI tool application
Preferred skills
Business Administration or Analytics degree, exposure to reporting or AI tools
Responsibilities
Support business administration activities including meeting coordination and action tracking; Collect, clean, and analyse customer service performance data; Prepare recurring and ad hoc reports and presentation materials; Document standard operating procedures and workflow updates; Apply AI tools to support data interpretation and reporting efficiency; Identify automation opportunities in administrative workflows.
Seniority
Intern
