Graduate Product Support Engineer - Customer Assurance for HP Additive Manufacturing
Core
Graduate engineer supporting resolution of product and quality issues for HP's Additive Manufacturing portfolio through troubleshooting, escalation management, and root cause analysis.
Role type
Graduate Product Support Engineer (Customer Assurance)
Builds
Customer service experiences and product improvement processes for HP Additive Manufacturing systems
Domain
Additive Manufacturing / Industrial Hardware
Deliverable
client delivery
Required skills
problem-solving, root cause analysis, data collection, log analysis, technical documentation, cross-functional collaboration, defect analysis, lab environment testing
Preferred skills
additive manufacturing interest, CAD tools, simulation, testing environments, Jira/CRM/data analysis tools
Responsibilities
Support investigation and resolution of customer issues and product escalations; Assist in data collection, log analysis, and basic troubleshooting; Contribute to root cause analysis and corrective action tracking; Collaborate with R&D, Quality, and Services teams; Participate in defect analysis and validation activities in lab environments; Create and maintain technical documentation under supervision
Seniority
Entry-level Graduate