Senior Engineer, ServiceNow Custom App Lead
Core
Lead ServiceNow custom workflows and applications (including HRSD) to drive stakeholder outcomes, define end-to-end journeys, and ensure supportable, compliant, and upgrade-safe solutions.
Role type
Senior ServiceNow Custom App Lead (IC with domain ownership)
Builds
ServiceNow custom applications, workflows, and business processes for HRSD and other domains
Domain
Enterprise Service Management / HRSD
Required skills
stakeholder management, service design, ServiceNow configuration and design patterns, backlog and KPI ownership, UAT coordination, global team collaboration
Preferred skills
HRSD domain expertise, configuration over customization, change enablement
Technologies
ServiceNow, HRSD
Responsibilities
Own stakeholder relationships, backlog, and KPIs for HRSD and ServiceNow custom applications; Define end-to-end journeys, approval models, and reporting requirements; Drive intake, prioritization, and delivery readiness including UAT coordination; Partner with Platform team to ensure secure, supportable, and upgrade-safe designs; Drive adoption and change enablement; Collaborate with a global ServiceNow team across time zones
Seniority
Senior, hands-on IC with domain leadership
