Senior Engineer, ServiceNow Custom App Lead
Core
Own stakeholder relationships, backlog, and KPIs for HRSD and ServiceNow custom applications/workflows, defining end-to-end journeys and approval models.
Role type
Senior ServiceNow Custom App Lead (Service Design & Delivery)
Builds
ServiceNow custom workflows, applications, and business processes for HRSD and other domains
Domain
Enterprise Service Management / HR Technology
Required skills
Stakeholder management, Service design (journey mapping, approval models), ServiceNow configuration and design patterns, Backlog ownership, UAT coordination, Global team collaboration
Preferred skills
HRSD domain expertise, Configuration over customization preference, Release cadence alignment
Technologies
ServiceNow, HRSD
Responsibilities
Own stakeholder relationships and outcomes for HRSD and ServiceNow custom applications; Define end-to-end journeys, approvals, and reporting requirements; Drive intake, prioritization, and delivery readiness; Partner with Platform team to ensure secure, upgrade-safe designs; Drive adoption and change enablement; Collaborate with global ServiceNow teams across time zones
Seniority
Senior, hands-on IC with strategic ownership
