SharePoint Consultant
Core
Provide advanced L3 support for SharePoint solutions, Power Apps, and Power Automate workflows, owning complex production issues through resolution.
Role type
Senior L3 Support Engineer (SharePoint/Microsoft 365)
Builds
Business-critical SharePoint sites, lists, libraries, and automated workflows
Domain
Enterprise Content Management and Microsoft 365 ecosystem
Required skills
SharePoint Online, SharePoint 2013, Power Apps, Power Automate, HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, OpenXML, Azure DevOps, CI/CD pipelines, root cause analysis, incident management, Agile/Scrum
Preferred skills
Git/GitHub, CMS platforms (WordPress, Drupal), UI/UX principles, cloud deployment (AWS, Azure)
Technologies
AJAX, AWS, Azure, CI/CD, Cloud, CMS, DevOps, Drupal, Git, GitHub, HTML5, JIRA, JSON, JavaScript, Microsoft 365, Office 365, SharePoint, WordPress, jQuery, UX, UI Design
Responsibilities
Provide advanced L3 support for SharePoint solutions, Power Apps, and Power Automate workflows, owning complex production issues through resolution. Maintain the stability and performance of SharePoint sites, lists, libraries, and workflows, including integrations with Microsoft 365 services. Perform root cause analysis, implement permanent fixes, and improve the scalability, security, and reliability of business applications. Provide technical expertise for complex SharePoint/SPFx issues and business-critical keep-the-lights-on support; resolve incidents promptly and accurately. Communicate effectively with internal and customer stakeholders, coordinate with cross-functional and offshore teams, and provide timely updates through issue resolution. Make requested ad hoc script updates and maintain high-quality configurations, workflows, and documentation. Support release cycles through effective testing and deployment readiness. Apply data visualization best practices to improve dashboard usability, accuracy, and performance. Collaborate with application, data engineering, and business teams to resolve issues and ensure timely communication and closure. Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives. Create and maintain knowledge articles, troubleshooting guides, and support documentation for recurring BI issues. Contribute constructive feedback in code reviews and remain open to feedback on your own code.
Seniority
Senior, hands-on IC
