GSelector & Selector Support Specialist
Core
Technical support specialist for music scheduling and broadcast automation software (GSelector, Selector) serving radio and TV programming teams.
Role type
Senior technical support engineer (broadcast automation)
Builds
Support for music scheduling, broadcast automation, and SQL Server administration tools
Domain
Audio broadcasting, radio/TV programming, broadcast automation
Deliverable
client delivery
Required skills
GSelector/Selector expertise, SQL Server administration, network infrastructure concepts (LAN/WAN, TCP/IP, DNS, VPNs), Windows OS troubleshooting, root cause analysis, customer onboarding training
Preferred skills
Zetta or NexGen knowledge, ticketing system experience, travel for onsite support
Technologies
GSelector, Selector, SQL Server, Microsoft Windows, Microsoft 365, Zetta, NexGen
Responsibilities
Document customer interactions and resolve technical issues; Collaborate with development teams to troubleshoot software/hardware/network issues; Partner with customers to optimize software performance; Host customer onboarding training sessions; Expand technical expertise in emerging broadcasting solutions
Seniority
Senior, hands-on IC
