Broadcast Operations Center Engineer
Core
24/7/365 technical support for radio broadcast infrastructure, resolving conflicts and outages across the iHeart enterprise.
Role type
Broadcast Engineering Support Technician (Service Desk)
Builds
Maintains critical broadcast infrastructure (RF transmission, automation, data networks) for 90% of US audiences
Domain
Broadcast radio, telecommunications, network operations
Deliverable
infrastructure
Required skills
RF transmission systems, automation systems, broadcast-oriented data networks, troubleshooting networking protocols, Windows OS, remote access tools (VNC, RDP), cloud technologies, network monitoring platforms
Preferred skills
Customer support experience, fast-paced multitasking, independent work under minimal supervision
Technologies
Service Desk Plus (Manage Engine), VNC, RDP, Windows OS
Responsibilities
Manage tickets in Service Desk Plus, identify chronic issues, research and report on outages, escalate technical issues, maintain technical skillsets for advanced troubleshooting
Seniority
Individual Contributor, operational support