Associate Customer Account Manager
Core
Resolve Healthcare Professionals' questions and issues regarding paycheck earnings, deductions, taxes, and reimbursements while maintaining service benchmarks.
Role type
Associate Customer Account Manager (Payroll Support)
Builds
Accurate and timely resolution of payroll and tax-related inquiries for healthcare staffing clients
Domain
Healthcare staffing and payroll administration
Deliverable
client delivery
Required skills
Problem-solving, Effective Communication, Salesforce case management, PeopleSoft payroll research, Microsoft Excel/Word proficiency
Preferred skills
Customer service experience, Contact center experience, Customer account management experience
Responsibilities
Manage inbound and outbound calls regarding payroll and tax issues, Research and resolve customer concerns, Navigate Salesforce and PeopleSoft for case management and data lookup, Partner cross-functionally with Payroll and Billing teams, Create and track customer cases to resolution, Identify opportunities to improve customer experience