Virtual Apron Customer Service Representative - Flooring (Remote)
Core
Remote customer service representative for The Home Depot's Flooring line, providing consultative support, scheduling appointments, and qualifying leads via phone, email, and chat.
Role type
Customer Service Representative (Flooring)
Builds
Customer appointments and qualified leads for flooring projects
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Outbound calling, appointment scheduling, lead qualification, customer relationship management, product knowledge (flooring), script adherence
Preferred skills
Flooring sales experience, Microsoft Office Suite, cross-functional collaboration, complaint resolution
Technologies
Microsoft Office Suite, telephony systems, CRM
Responsibilities
Place outbound calls to schedule and confirm appointments; Answer inbound calls from internal/external sources; Qualify new customers and warm transfer to design specialists; Respond to email and chat inquiries; Validate customer information and project details
Seniority
Entry-level, individual contributor