Virtual Apron Customer Service Representative - Flooring (Remote)
Core
Remote customer service representative for The Home Depot's Flooring line, handling outbound calls to schedule appointments and inbound calls to qualify leads and confirm project details.
Role type
Customer Service Representative (Flooring)
Builds
Customer appointments and qualified leads for flooring projects
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Outbound calling, Appointment scheduling, Lead qualification, Customer relationship management, Script adherence
Preferred skills
Flooring product knowledge, Microsoft Office Suite, Cross-functional collaboration, Conflict resolution
Technologies
Microsoft Office Suite, Contact Center tools
Responsibilities
Place outbound calls to schedule, confirm, reschedule, or cancel flooring appointments; Answer inbound calls to validate customer information and qualify projects; Warm transfer qualified leads to Virtual Design Specialists; Respond to email and chat inquiries.
Seniority
Entry-level, individual contributor