Virtual Apron Flooring Sales Specialist – Flooring (Remote)
Core
Remote sales specialist providing consultative customer service and sales support for flooring products and installation services via phone.
Role type
Sales specialist (remote contact center)
Builds
Service agreements and flooring sales for The Home Depot
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
consultative selling, outbound calling, appointment setting, order processing, customer service, product knowledge, lead qualification, payment processing
Preferred skills
Microsoft Office Suite, complex idea explanation, negotiation, complaint resolution
Technologies
online configurator tool, Microsoft Office Suite
Responsibilities
Call customers to review products and set appointments, process sales orders, verify product and appointment accuracy, generate leads and transfer to design specialists, follow up on sit-no-sale opportunities, handle general inquiries and check order status, obtain payment, coordinate with service providers and store associates
Seniority
Entry-level, individual contributor