Operations Experience Manager
Core
Store leadership role executing store standards, leading order fulfillment, and managing opening/closing operations for a Home Depot store.
Role type
Senior IC retail operations manager
Builds
In-store customer experience, fulfillment workflows, and operational continuity
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Team leadership, operational execution, safety compliance, customer service, performance management, inventory management, conflict resolution
Preferred skills
Big box retail experience, home improvement industry knowledge, merchandising experience
Technologies
HDPhone, Bravos, Homers
Responsibilities
Lead order fulfillment (picking, staging, loading) and receiving processes; perform Manager on Duty (MOD) duties including opening/closing and security; coach and train associates on safety and SOPs; manage staffing and attendance; resolve customer issues and ensure service standards; conduct safety audits and hazard corrections.
Seniority
Senior, hands-on IC