Pro Experience Manager
Core
Store leadership role overseeing Pro customer experience, operational standards, and team performance at The Home Depot.
Role type
Senior retail operations manager (specialty)
Builds
Pro customer experience, store operational readiness, and team performance
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Service leadership, inventory execution, order quality validation, performance management, safety compliance, opening/closing operations
Preferred skills
Big box retail leadership, home improvement industry knowledge
Technologies
hdPhone, Bravos, Homers
Responsibilities
Model service standards and coach associates on customer interactions; Manage Pro area to minimize wait times and ensure inventory availability; Validate deliveries and will calls for accuracy; Provide performance coaching and manage associate development plans; Enforce safety procedures and correct hazardous conditions; Execute store opening and closing procedures and lead team kickoff meetings
Seniority
Senior, hands-on IC