Operations Experience Managers
Core
Store leadership role responsible for executing store standards, leading order fulfillment, managing people, ensuring safety, and performing Manager on Duty functions.
Role type
Senior IC retail operations manager
Builds
Store operations, customer experience, and fulfillment workflows
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
operational execution, team leadership, safety compliance, customer service, performance management, inventory control
Preferred skills
big box retail experience, home improvement industry knowledge, merchandising experience
Technologies
HDPhone, Bravos, Homers
Responsibilities
Lead order fulfillment workflows (picking, staging, loading), coach associates on service and safety, perform opening/closing and security checks, manage associate performance and attendance, audit delivery orders for quality
Seniority
Senior, hands-on IC