Director, Product & CX - Home Services
Core
Lead a team of Product Managers to define and execute a digital roadmap for B2C Home Services Online, integrating multimodal AI, image processing, and NLP to drive customer experience and financial outcomes.
Role type
Director, Product Management (B2C Home Services & AI)
Builds
B2C Home Services Online experience, digital roadmaps, and AI-enabled operational tools
Domain
Retail / Home Services / Generative AI & Multimodal Systems
Deliverable
product features
Required skills
Strategic roadmap definition, team leadership, executive communication, financial acumen, multimodal AI integration, cross-functional collaboration, organizational change management
Preferred skills
B2C home services marketplace experience, spatial data and blueprint parsing, unit economics modeling, agentic workflow design, prompt-driven API generation
Technologies
Generative AI, Multimodal RAG, Image Processing, NLP, 3D spatial tools, Agentic Architectures, Claude, Cursor
Responsibilities
Define multi-year product strategy for customer experience and lead generation; Build and elevate high-performing product teams; Prepare executive presentations on technical roadmaps and business cases; Evaluate and deploy multimodal AI capabilities for document parsing and schema mapping; Champion organizational change for AI-assisted workflows
Seniority
Director, hands-on IC with direct reports
