Director, Product & CX - Home Services
Core
Lead a team of Product Managers to define and execute a digital roadmap for B2C Home Services Online experiences, integrating multimodal AI, image processing, and NLP to drive financial outcomes.
Role type
Director, Product & CX (Home Services)
Builds
B2C Home Services Online platform, digital roadmaps, and AI-enabled customer experiences
Domain
Retail / Home Services / Generative AI / Multimodal Systems
Deliverable
product features
Required skills
Strategic roadmap definition, team leadership, executive communication, financial acumen, cross-functional influence, AI-first product management, organizational change management
Preferred skills
B2C home services or marketplace platform experience, physical operations (estimating, workforce management), building ROI frameworks, multimodal AI (image processing, NLP) product launch, agentic workflows
Technologies
Multimodal AI, Image Processing, NLP, 3D spatial tools, Generative AI, RAG, Agentic Architectures, Claude, Cursor
Responsibilities
Define multi-year strategy for customer experience and lead generation; Build and elevate high-performing product teams; Prepare executive presentations on technical concepts and business cases; Champion organizational change for AI workflows; Evaluate and deploy multimodal capabilities for blueprint parsing and visual catalog matching
Seniority
Director, hands-on IC with direct reports
