UX Principal
Core
Orchestrate complex enterprise service ecosystems and translate intricate backend processes into seamless end-to-end experiences for associates and customers.
Role type
Principal Service Designer / Enterprise UX Leader
Builds
Enterprise service blueprints, ecosystem maps, and scalable UX frameworks for a global home improvement retailer.
Domain
Retail / Enterprise Service Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service design, systems thinking, strategic UX leadership, cross-functional alignment, facilitation, executive influence, user research, information architecture
Preferred skills
Agile software development experience, mentoring junior resources, driving organizational change
Technologies
Service blueprints, experience maps, OGSMs, OKRs
Responsibilities
Map and architect end-to-end service blueprints across complex customer and associate journeys; Lead high-impact UX initiatives for key enterprise domain segments; Facilitate design thinking workshops and strategy sessions with product, engineering, and business leaders; Proactively uncover friction points in enterprise workflows to drive consistency and best practices; Champion user and associate insights to guide executive decision-making; Coach and mentor UX resources and align team needs with organizational goals.
Seniority
Principal, strategy & mentorship
