Service Support Specialist
Core
Provides customer service and operational support for client families following the loss of a loved one, coordinating with funeral directors and managing logistics.
Role type
Service Support Specialist (Funeral Operations)
Builds
Funeral arrangements, memorial materials, and service logistics for client families
Domain
Funeral services / Mortuary operations
Deliverable
client delivery
Required skills
Customer service, communication, computer proficiency, problem solving, multitasking, confidentiality, detail orientation, physical dexterity
Preferred skills
Funeral industry experience, valid driver's license with good driving record
Technologies
Computers, software, calculators, phones
Responsibilities
Meet with Funeral Directors to ensure customer needs are met; coordinate activities with families; take first calls and dispatch removal teams; collect vital information, file death certificates and insurance claims; schedule appointments and services; design and print memorials; order merchandise and flowers; assist with setting up and taking down funeral areas; assist during funeral services; transport human remains to Crematory and deliver ashes; assist with removals; maintain company vehicles; perform administrative duties.
Seniority
Entry-level to Junior, hands-on IC