Cemetery Arrangements Specialist
Core
Manage the disposition of remains, process contracts and payments, and ensure compliance with state and federal laws for cemetery services.
Role type
Operations specialist (cemetery/mortuary)
Builds
Cemetery product selections, disposition contracts, and interment schedules
Domain
Mortuary and cemetery operations
Deliverable
client delivery
Required skills
State and federal law compliance, contract finalization, payment processing, customer service, chain of custody management, critical thinking, troubleshooting, report preparation, relationship management
Preferred skills
Mortuary or cemetery experience, bilingual communication, MS Office proficiency
Technologies
MS Office
Responsibilities
Inspect documentation for disposition of remains to ensure accuracy and compliance; Act on calls from external customers to provide cemetery products and service selections; Assist customers in person with arranging disposition of remains and finalizing contracts; Create marker records and follow up on outstanding marker orders; Prepare and distribute daily interment schedules and reports; Manage the chain of custody of cremated human remains; Act on customer complaints to provide satisfactory resolution; Develop and maintain strong relationships with arrangement counselors.
Seniority
Individual contributor, mid-level