Customer Experience Consultant | S1 | Retail Banking | Paignton
Core
Frontline retail banking professional delivering customer service, sales, and fraud protection across branch and contact center channels.
Role type
Retail Banking Consultant (Frontline IC)
Builds
Customer relationships and financial product solutions
Domain
Retail Banking
Deliverable
product features
Required skills
Customer relationship management, Financial needs analysis, Digital product sales, Contact center operations, Fraud awareness, Multi-skilled adaptability
Preferred skills
Customer advocacy, Team collaboration, Flexibility, Adaptability
Technologies
Contact center systems, Digital banking platforms
Responsibilities
Listen to and anticipate customer financial needs, Present product options with a digital-first focus, Answer customer calls in the contact center, Develop long-term customer relationships, Operate in a multi-skilled branch environment