Analista Senior DX | Santander Rentas Vitalicias

SANTIAGO, CLFull-time2026-10-09 → 2026-11-12

Core

Design, measure, and optimize the experience of life annuity advisors, independent agents, and executives to create a simpler, more efficient, and human-centric advisory model.

Role type

Senior Digital Experience (DX) Analyst

Builds

Digital advisory tools and processes for life annuity distribution

Domain

Financial Services / Life Annuities / Insurance

Deliverable

product features

Required skills

Journey Mapping, Service Blueprint, Data Analytics, User Research, Process Improvement, Agile User Story Management

Preferred skills

Life annuity industry knowledge, Intermediary/distributor process experience, SCOMP/CRM knowledge

Technologies

Excel, AI tools for search/summaries/recommendations

Responsibilities

Map advisor journeys and identify improvement opportunities; Analyze distributor queries and response times to generate KPIs; Facilitate workshops to redesign onboarding and support processes; Translate opportunities into user stories and prototypes; Design and evaluate AI-based solutions for information retrieval and recommendations; Measure adoption and effectiveness of implemented initiatives.

About Santander

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.