Operations Director
Core
Manage daily operations of a single Funeral Home location, overseeing financial performance, staff development, and funeral service delivery.
Role type
Operations Director (Funeral Home)
Builds
Funeral services, cemetery/crematory services, and merchandise for client families
Domain
Mortuary services / Funeral industry
Deliverable
client delivery
Required skills
P&L management, staff leadership and hiring, funeral service coordination, budgeting, regulatory compliance, community relations
Preferred skills
Technical diploma in Funeral Services, Bachelor's in Mortuary Science, Funeral Director license, hospitality/events management experience
Technologies
HMIS, InfoPort, CarePoint, MS Office suite
Responsibilities
Develop annual business plan and budget; manage day-to-day operations and schedules; oversee funeral arrangements and preside over services; hire and coach staff; resolve escalated customer issues; maintain facilities and grounds
Seniority
Senior, hands-on IC