SD AI Transformation
Core
Lead the end-to-end delivery and technical architecture of Generative AI and Conversational AI solutions for Santander Mexico, transforming customer journeys into scalable AI capabilities.
Role type
Senior AI Transformation Lead (Generative AI & Conversational AI)
Builds
Production-ready conversational AI agents, RAG pipelines, and GenAI features for customer experiences.
Domain
Banking / Financial Services / Generative AI
Deliverable
production ML models | product features
Required skills
Generative AI, Conversational AI, RAG, Information Retrieval, AWS Bedrock, AWS SageMaker, Python, LLMs, Agentic AI, AI Evaluation, Cloud Architecture, LLMOps, Data Engineering, SQL
Preferred skills
Voice AI, Multi-agent systems, Semantic search, Hybrid search, Microservices
Technologies
AWS, Amazon Bedrock, SageMaker, Snowflake, Python
Responsibilities
Define technical scope and delivery plans for AI initiatives; design conversational solution architectures and LLM/RAG patterns; coordinate cross-functional teams (Product, CX, Data, Security); evaluate models and frameworks; build and test multi-agent prototypes; review code and technical decisions; promote reusable components and standards.
Seniority
Senior, hands-on IC with coordination responsibilities
