Customer Quality Advisor - Castrol
Core
Ensures customer quality requirements, change communications, and compliance commitments are translated into robust, consistent, and customer-trusted processes across the organization.
Role type
Senior Customer Quality Advisor (Automotive/Industrial)
Builds
Customer-specific quality processes, compliance matrices, and audit readiness for automotive and industrial clients
Domain
Automotive and Industrial lubricants manufacturing and supply chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer Specific Requirements (CSR) governance, Change Management Communication (CMC) leadership, Process Owner experience, IATF 16949 standards knowledge, PPAP/PQA management, IMDS disclosure handling, Supplier Performance Ratings analysis, APQP/FMEA/8D tool application, Cross-functional audit coordination
Preferred skills
Experience with VDA, QS-9000, Ford Q1, VW Formel-Q standards, Training and coaching of sales/distributors, Negotiation on customer commitments, Troubleshooting complex quality issues
Technologies
CQE Tool, OMS, APQP, PPAP, FMEA, 8D, IMDS
Responsibilities
Define and govern global Castrol standards for CSR and CMC, Act as primary customer interface for PPAP/PQA and IMDS inquiries, Lead customer audits and coordinate cross-functional preparation, Provide expert coaching and training to sales and partners on quality processes, Manage supplier performance ratings and deviation explanations, Support business in securing customer waivers and agreements
Seniority
Senior, hands-on IC
