Principal Software Development Engineer
Core
Architect and ship full-stack solutions powering myF5, case management, knowledge, and agent tooling to improve self-service, deflection, MTTR, and agent productivity while integrating AI.
Role type
Principal Full-Stack Engineer (Customer Success & Support)
Builds
Scalable cloud services, modern web experiences, CI/CD/IaC pipelines, data platforms, and AI-integrated workflows.
Domain
Cybersecurity / Customer Support / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Full-stack architecture, React/Next.js, TypeScript, Node/Python/Go/Java, Cloud architecture (Azure/AWS), CI/CD, IaC, Kubernetes, Data platforms, Observability, AI/LLM integration, Mentorship
Preferred skills
Customer success/support systems experience, LLM integration patterns, Vector DBs (FAISS, Milvus)
Technologies
React, Next.js, TypeScript, Node, Python, Go, Java, Azure, AWS, Terraform, ARM, Bicep, GitHub Actions, Azure DevOps, Jenkins, Docker, Kubernetes, AKS, EKS, Postgres, Aurora, DynamoDB, Cosmos, S3, Azure Blob, Redis, Elasticsearch, Coveo, Kafka, Kinesis, FAISS, Milvus
Responsibilities
Architect and ship full-stack solutions; Design cloud architectures; Build data platforms; Own CI/CD and IaC; Instrument observability and SLAs; Integrate with enterprise platforms; Mentor engineers
Seniority
Principal, hands-on IC with mentorship