Network Support Engineer II
Core
Provide Level 1 to Level 3 technical support for F5 hardware and software products, troubleshooting complex customer-specific factors to resolve issues.
Role type
Senior IC Network Support Engineer
Builds
High-quality support experience for F5 customers and partners
Domain
Cybersecurity / Network Infrastructure
Deliverable
client delivery
Required skills
LAN, WAN, ISP circuits, Network Security, SSL VPN, Wireless LAN, Static and Dynamic Routing Protocols, Cisco Catalyst, HTTP, VLAN, STP, ARP, DHCP
Responsibilities
Troubleshoot and resolve hardware and software issues on F5 products, manage case escalations to tier 3, maintain high schedule adherence, participate in ongoing product training, prioritize cases based on customer and business needs
Seniority
Mid-level, hands-on IC
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
