Sr Enterprise Mobility Engineer
Core
Oversee end-to-end enterprise mobility provisioning, lifecycle management, and L2/L3 support for mobile devices, applications, and connectivity.
Role type
Senior Enterprise Mobility Engineer (Service Delivery)
Builds
Mobile device provisioning, deprovisioning, refresh programs, SIM activations, and service plan changes.
Domain
IT Operations / Enterprise Mobility / Telecom Services
Required skills
ServiceNow, Microsoft Excel (advanced), ITIL, mobility hardware/software ecosystems, telecom expense management, stakeholder coordination
Preferred skills
Vendor management, knowledge base documentation, performance reporting, VIP support handling
Technologies
ServiceNow, Microsoft Office, Excel
Responsibilities
Manage mobile device lifecycle (provisioning, deprovisioning, refreshes), resolve escalated L2/L3 support tickets, coordinate with wireless carriers and vendors, maintain ServiceNow CMDB integrity, generate performance and telecom expense reports.
Seniority
Senior, hands-on IC
