Agente de NOC ( 7 *24) - 100% presencial Bogotá
Core
Monitor network infrastructure, applications, and critical business services 24/7 to ensure high availability and performance.
Role type
Senior IC Network Operations Center (NOC) Analyst / Monitoring Engineer
Builds
Production monitoring dashboards, incident reports, and automated operational processes
Domain
IT Operations / Network Infrastructure
Required skills
Network monitoring, Server availability and performance monitoring, Application monitoring, Capacity management, Incident management, SLA compliance, Trend analysis, Automation of operational processes, Synthetic monitoring, APM (Application Performance Monitoring)
Preferred skills
RUM (Real User Monitoring), AI-based monitoring solutions, SolarWinds, Dynatrace, Datadog, Zabbix
Responsibilities
Proactively monitor IT infrastructure, applications, and critical services; Manage alerts and incidents via observability platforms; Analyze server availability, capacity, and performance metrics; Monitor application response times and user experience; Track network events and communications; Escalate incidents per established procedures; Generate operational reports and availability metrics; Identify trends and improvement opportunities; Participate in automation initiatives using AI and operational tools; Ensure SLA compliance and monitoring best practices.
