Subject Matter Expert Network Engineer
Core
Monitor, troubleshoot, and maintain network infrastructure including LANs, WANs, wireless networks, and security devices to ensure operability and uptime.
Role type
Senior Network Infrastructure Engineer
Builds
Stable and secure network environments for customers
Domain
IT Infrastructure / Networking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Network troubleshooting, Configuration management, Network maintenance, Automation, Vendor management, Change management, SLA/OLA monitoring, Documentation, On-call response, Protocol knowledge
Preferred skills
Virtualization concepts, Public Cloud knowledge, Analytical problem solving
Technologies
Cisco (routers, switches, WLC, ISE, DNAC, ACI), HP, Aruba, Meraki, SD-WAN (Silver Peak, Velo Cloud), Azure, AWS, Google
Responsibilities
Monitor and troubleshoot network infrastructure per Incident, Problem, and Change management processes; Configure and maintain LANs, WANs, wireless networks, and security devices; Perform maintenance, upgrades, patches, and hot fixes; Automate repetitive tasks and share best practices; Support customer test and turn-ups remotely or onsite; Develop customer and device-specific knowledge base with engineering; Maintain predesign documents; Plan and implement network changes per ITIL; Meet customer SLA/OLA metrics; Work with third-party vendors to resolve issues.
Seniority
Senior, hands-on IC