Ingeniera/o de Soporte Técnico - Monterrey
Core
Provides full-range field engineering support for large/complex clients, taking complete ownership of onsite service activity.
Role type
Field Engineering Technician
Builds
Onsite service delivery and client support
Domain
IT Services / Field Engineering
Deliverable
physical/clinical work
Required skills
Advanced maintenance, low-complexity installation, technical troubleshooting, systemic issue resolution, client service metrics reporting
Preferred skills
Technical certification, Associate Degree
Responsibilities
Perform advanced-level maintenance on products, conduct scheduled installs, resolve client problems, provide technical feedback on equipment and processes, monitor technical issues, inform management of improvement recommendations
Seniority
Mid-level (2-4 years experience)