M365 SME
Core
Provide leadership and subject matter expertise for M365 and core services including printing, DHCP/DNS, AD, PKI, and messaging (Exchange/M365), while owning the design and steady-state operation of reliable, secure messaging and collaboration services.
Role type
Senior IC M365 SME (Identity, Messaging, Collaboration)
Builds
Reliable, secure messaging and collaboration services (SharePoint, OneDrive, Teams, Exchange)
Domain
IT Infrastructure, Cloud, Identity & Access Management, Messaging
Required skills
SharePoint Online administration, Teams administration, PowerShell scripting, Active Directory (AD), DHCP/DNS, PKI, Exchange Online/Hybrid, Azure cloud, Hybrid environments, Intune/Autopilot, Windows 11 SOE, Conditional Access/MFA, ITIL practices, Security/Compliance fundamentals
Preferred skills
MSP experience in Australian Federal Government, MS-203 certification, Microsoft 365/Identity certifications, ITIL Foundation, 10+ years in Microsoft ecosystem
Technologies
Microsoft 365, SharePoint, OneDrive, Teams, Exchange Online, Azure, Intune, Autopilot, Windows 11, PowerShell, SCCM, MECM
Responsibilities
Administer core Teams policies and collaborate on lifecycle and governance; Apply foundational hybrid identity, authentication and access controls; Oversee enterprise messaging services across Exchange Online, Hybrid and on-premises; Coordinate with endpoint teams on Windows 11 SOE readiness and Intune/Autopilot deployment; Produce concise operational documentation (SOPs) and operate changes using ITIL practices; Engage with stakeholders and vendors to validate designs and resolve complex issues.
Seniority
Senior, hands-on IC
