Lobby Ambassador
Core
First point of contact for visitors and employees, delivering premium customer experience and managing lobby, reception, and visitor services.
Role type
Frontline customer service and hospitality professional
Builds
Memorable workplace experiences and seamless visitor journeys
Domain
Commercial real estate and office facilities management
Deliverable
product features
Required skills
Frontline customer service, hospitality, visitor management, event coordination, communication, organizational skills, problem-solving, digital literacy
Preferred skills
Facilities management, meeting coordination, event logistics, multilingual proficiency
Technologies
Visitor management systems, Microsoft Office, Teams, helpdesk tools
Responsibilities
Manage lobby and reception operations, handle internal and external calls, process guest registration and issue badges, coordinate on-site meetings and events, support new employee onboarding, track service requests, respond to complaints and incidents, conduct experience sweeps, assist with inventory management.
Seniority
Entry to Mid-level, hands-on IC