Soft Service Executive
Core
Oversee housekeeping and soft service operations for residential housing complexes and townships to ensure high standards of cleanliness and resident satisfaction.
Role type
Senior Soft Service Executive (Residential Property Management)
Builds
Clean, well-maintained residential environments for housing societies
Domain
Residential Property Management / Facility Services
Deliverable
physical/clinical work
Required skills
Vendor management, Housekeeping operations, Staff supervision, SLA/KPI monitoring, Procurement oversight, Shift planning, Inspection protocols, Training & development, Stock management, Complaint escalation
Preferred skills
Residential property experience, MS Office proficiency
Responsibilities
Manage and supervise vendor personnel and housekeeping staff; Plan, schedule, inspect work, and assign tasks; Conduct daily briefings and de-briefs; Monitor SLA's and KPI's for outsourced agencies; Oversee vendor quotations and procurement; Maintain stock records and requisition forms; Attend major complaints and escalate to Property Manager; Schedule monthly vendor meetings; Ensure closure of required reports.
Seniority
Mid-Senior, hands-on IC