Senior Director, Operations
Core
Account Director leading end-to-end facility management services for banking clients, managing C-level relationships, service delivery, and P&L.
Role type
Senior IC Account Director (Facility Management)
Builds
Facility management services (hard/soft services, space planning, energy management) for banking clients
Domain
Commercial Real Estate / Banking
Required skills
Client relationship management, P&L management, SLA/KPI monitoring, crisis management, business development, vendor management, budgeting, regulatory compliance
Preferred skills
MBA, CFM/FMP/PMP certifications, workplace transformation, ESG initiatives
Technologies
Integrated facility management systems
Responsibilities
Serve as primary point of contact for banking client accounts, oversee end-to-end facility management services, manage P&L and budgets, identify business expansion opportunities, ensure regulatory compliance, lead incident resolution
Seniority
Senior, hands-on IC