Business Support, Customer Service
Core
Managing applicants, conducting viewing tours, securing offers, organizing repairs, and handling tenancy queries for a Build-to-Rent residential scheme.
Role type
Resident Service Agent (Concierge)
Builds
Residential apartments in a Build-to-Rent scheme
Domain
Real Estate / Property Management
Deliverable
physical/clinical work
Required skills
Customer service, security monitoring, maintenance coordination, key management, visitor screening, shift work flexibility
Preferred skills
Property management experience, letting experience, IT skills
Responsibilities
Manage applicants and conduct viewing tours; secure offers on apartments; organize repair works and maintenance; handle general tenancy queries and resident engagement; maintain concierge desk presence; patrol building for security; monitor CCTV and alarm systems; manage deliveries and parcel issuance; issue keys to residents; perform utility meter readings; coordinate access for services and contractors.
Seniority
Individual Contributor