Global Director - Quality & Risk
Core
Strategic quality leader responsible for shaping account reputation, driving quality culture transformation, and overseeing comprehensive Quality & Compliance Programs for real estate and investment management services.
Role type
Senior Director, Quality & Risk
Builds
Quality & Compliance Programs, vendor compliance frameworks, regulatory documentation, and trend analysis reports for client accounts.
Domain
Real Estate / Investment Management / Quality Engineering / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic quality leadership, regulatory compliance management, vendor qualification and audit management, ISO 9001:2015 implementation, root cause analysis, CAPA management, change control processes, quality engineering techniques, trend analysis, team mentorship
Preferred skills
Quality Management Software proficiency, advanced data analysis with Excel, technical report preparation for regulatory compliance
Technologies
Quality Management Systems, Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Develop and direct quality programs including non-conformance investigations and training compliance; Manage third-party vendor compliance programs including audits and performance monitoring; Interface with client quality personnel to ensure adherence to Quality Agreements; Develop trend analysis reports and maintain compliance documentation; Supervise and mentor team members; Ensure implementation of JLL's Quality Management System and ISO 9001:2015 requirements; Prepare periodic account status reports and improve processes to enhance client satisfaction.
Seniority
Director, strategic leadership with hands-on program oversight