Senior Director, MTS Service Delivery
Core
Operational and strategic single point of contact for a large, complex, multi-location customer account, owning end-to-end accountability for service delivery, financial performance, and client satisfaction.
Role type
Senior Director, MTS Service Delivery
Builds
Technical services operations (mechanical, electrical, plumbing, HVAC) for a marquee client
Domain
Commercial Real Estate / Technical Services / Facilities Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
P&L management, multi-location operations leadership, technical services operations knowledge, team hiring and development, safety compliance, strategic planning, budget management, stakeholder management
Preferred skills
Transitioning from reactive to proactive service delivery, self-delivery rate optimization, service line expansion
Technologies
Microsoft Office
Responsibilities
Own accountability for all MTS service delivery, SLA performance, and account-level reporting; Lead the dedicated MTS account team including hiring and coaching Service Delivery Managers; Own the account P&L including revenue targets, cost management, and margin performance; Develop and present multi-phase PM strategy and capability roadmaps; Monitor account KPIs such as response time, first-call resolution, and technician utilization; Ensure compliance with regulatory, safety, and statutory requirements.
Seniority
Senior Director, hands-on IC with strategic oversight