Global Technical Services Operations Lead
Core
Oversee global engineering operations and regional engineering teams to ensure operational excellence and alignment with Oracle contract requirements for building infrastructure.
Role type
Senior IC Global Technical Services Operations Lead
Builds
Technical service delivery for Oracle's portfolio across mechanical, electrical, plumbing (MEP), and critical infrastructure systems
Domain
Commercial Real Estate / Facilities Management / Building Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Global engineering operations management, MEP systems expertise, KPI performance management, root cause analysis, vendor relationship management, CMMS platform proficiency, regulatory compliance knowledge, team development, project management, financial acumen
Preferred skills
Advanced engineering degree, global experience, Professional Engineering (PE) license, continuous improvement methodologies (Lean, Six Sigma)
Technologies
Oracle CMMS, Building Automation Systems, HVAC, Chiller, Boiler, Generator, UPS
Responsibilities
Lead global engineering operations across Americas, EMEA, LAD, and JAPAC regions; Oversee Building and Technical Services teams responsible for MEP and critical infrastructure; Drive achievement of Core KPI targets and monitor performance metrics; Implement root cause analysis and remedial action plans; Maintain expertise in building infrastructure systems and propose technology upgrades; Develop and maintain employee training programs; Provide operational reports highlighting performance against KPIs
Seniority
Senior, hands-on IC with strategic oversight