Technical Customer Engineer II
Core
Provide technical service support, installations, and training for industrial coating equipment to customers.
Role type
Technical Customer Engineer (Field Service)
Builds
Customer satisfaction through equipment maintenance, installation, and optimization
Domain
Industrial Coatings / Manufacturing
Deliverable
client delivery
Required skills
electrical & electronics troubleshooting, equipment installation, customer training, project management, vendor coordination, technical reporting, inventory management, field travel
Preferred skills
industrial coatings industry experience, expert level electrical & electronics
Technologies
industrial coating equipment, pumps, guns, line speed systems
Responsibilities
Plan and manage assigned projects to ensure on-time, on-budget completion; Support local installations and train customer personnel on equipment use and maintenance; Conduct regular application and product technical training; Maintain laboratory/test equipment and work areas; Provide feedback to sales and service teams on field issues and market information; Develop and maintain customer database with equipment parameters and supplier details; Advise on critical parts inventory levels.
Seniority
Mid-level, hands-on IC