Product Specialist
Core
Embedded expert supporting proprietary leasing platforms and enterprise AI tools across the entire leasing deal cycle, acting as a frontline champion for AI adoption and product quality.
Role type
Product Specialist (AI & Leasing Technologies)
Builds
Proprietary leasing platforms and enterprise AI tools for the commercial real estate leasing business line.
Domain
Commercial Real Estate / PropTech / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Product support, AI tools (prompt building), defect reproduction, root cause analysis, knowledge management, user guide creation, stakeholder communication, SLA management
Preferred skills
Case management tooling (Azure DevOps, Jira, ServiceNow, Salesforce), cross-functional stakeholder navigation, pattern recognition, product metrics analysis
Technologies
Azure DevOps, Jira, ServiceNow, Salesforce
Responsibilities
Serve as primary point of contact for user support and manage investigations; Perform defect reproduction and root cause analysis for product and AI failures; Deliver against support SLAs and own AI output quality; Build agentic support agents and maintain prompt libraries; Translate user feedback into enhancement requests for Product and Engineering teams.
Seniority
Mid-level, hands-on IC