Mobile Expert
Core
Retail team member who serves and sells T-Mobile devices and services to customers, building loyalty and delivering a best-in-class experience.
Role type
Retail sales associate (Mobile Expert)
Builds
Device and service solutions for T-Mobile customers
Domain
Wireless telecommunications retail
Deliverable
product features
Required skills
Sales, Customer Service, Communication, Customer Problem Solving, Change Agility, Multitasking, Engaging People
Responsibilities
Serving and selling to customers while providing a best in class customer experience and building loyalty; Consistently leverages digital tools in interactions and onboarding; Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources; Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology; Partners with T-Mobile employees across channels, including business and customer service
