Retail Associate Manager
Core
Lead and develop the store team to deliver T-Mobile's aspirations of earning a place in customers' hearts and Mobile Expert success.
Role type
Retail Associate Manager
Builds
Customer service experiences and sales outcomes for T-Mobile retail stores
Domain
Telecommunications retail
Deliverable
product features
Required skills
Customer service, Sales, Leadership, Store Operations
Responsibilities
Orient and coach Mobile Experts on customer service standards, manage customer wait times, maintain store environment and visual displays, ensure team knowledge of store systems, deliver financial results based on KPIs, manage discounting and credits
Seniority
Entry-level, hands-on IC
