Sr Mobile Expert
Core
Deliver best-in-class customer service and sales in T-Mobile company-owned Experience stores, resolving customer pain points and selling products using new digital tools and systems.
Role type
Senior retail sales and customer service expert
Builds
Customer service resolutions and product sales for T-Mobile customers
Domain
Telecommunications retail
Deliverable
product features
Required skills
Customer service, Retail sales, Organization, Training, Mathematics
Preferred skills
None stated
Technologies
In-store systems, digital tools
Responsibilities
Sell products, features, and services based on customer needs; Resolve customer pain points in one interaction; Complete ongoing training to act as SME; Leverage digital tools in interactions; Collaborate to build a culture of sales and service
Seniority
Senior, hands-on IC
