Sr Mobile Expert, Bilingual, Cantonese OR Mandarin
Core
Deliver best-in-class customer service and sales in T-Mobile company-owned Experience stores, resolving customer pain points and selling products using new digital tools and systems.
Role type
Senior retail mobile expert (bilingual)
Builds
Customer service resolutions and sales outcomes for T-Mobile customers
Domain
Telecommunications retail
Deliverable
product features
Required skills
Sales, Customer Service, Troubleshooting, Product Knowledge, Critical Thinking, Task Management, Multitasking, Communication, Digital tool usage
Preferred skills
Prior Neighborhood Mobile Expert experience, Prior Account Care experience, Prior Technical Care experience
Technologies
In-store systems, Digital tools
Responsibilities
Sell appropriate products, features, and services based on customer needs; Resolve customer pain points in one interaction utilizing in-store systems and digital tools; Complete ongoing training to act as SME in all things T-Mobile; Consistently leverage digital tools in interactions and onboarding; Work collaboratively to build and contribute to a culture of sales and service.
