Sr Specialist, Service Desk
Core
Expert in complex technology networks and T-Mobile processes supporting the Frontline Advanced Support - Service Desk, eliminating recurring difficulties and driving continual service improvements.
Role type
Senior Specialist, Service Desk (Network & Systems)
Builds
Immediate solutions for T-Mobile Frontline without further intervention
Domain
Telecommunications / Network Operations
Required skills
Active Directory, Desktop Application Support, End User Support, Escalation Management, Incident Management, Knowledge Management, Mobile Application Support, Multi-Factor Authentication, Remote Support, Service Request Management, Technical Support, Troubleshooting
Preferred skills
Microsoft desktop and server products (Windows), LAN/WAN hardware, HDI Support Center Analysis certification, ITIL
Technologies
Active Directory, Windows, LTE Radio Access networks, IP networks, value added services, messaging platforms
Responsibilities
Provide technical troubleshooting and resolution of network and system impairments; Mentor and train other specialists; Develop and present training materials; Act as principal point of contact for status and outage notifications; Correct release procedures in accordance with SDLC processes; Provide escalation point for vendor contact.
Seniority
Senior, hands-on IC