Mobile Expert
Core
Retail team member who serves and sells T-Mobile devices and services to customers, building loyalty and delivering a best-in-class customer experience.
Role type
Retail Sales Associate (Mobile Expert)
Builds
T-Mobile brand presence and customer relationships in-store
Domain
Telecommunications / Wireless Retail
Deliverable
product features
Required skills
Sales, Customer Service, Customer Problem Solving, Communication, Engaging People, Multitasking, Change Agility
Preferred skills
Prior T-Mobile Mobile Associate experience, Retail customer service or sales experience
Technologies
Digital tools for customer interactions and onboarding
Responsibilities
Serving and selling to customers while providing a best-in-class customer experience; Leveraging digital tools in interactions and onboarding; Completing training on in-store experience, new skills, processes, systems, and reference resources; Partnering with employees across channels including business and customer service