Retail Associate Manager
Core
Support store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes.
Role type
Retail Associate Manager
Builds
Retail store operations and team performance
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Coaching, Customer Service, Sales, Leadership, Performance Monitoring, Product Knowledge, Team Coaching, Change Agility, Escalation Resolution, Talent Development
Preferred skills
1 year customer service and/or sales experience in a retail environment
Technologies
None stated
Responsibilities
Lead and develop retail team members to achieve sales targets and deliver customer service excellence; Coach and train staff on product knowledge, customer interaction, and store procedures; Manage store operations including visual merchandising and plan-o-gram compliance; Monitor and control store expenses, discounting, and credits; Oversee customer wait times and ensure customer needs are met through effective team coordination; Stay current on products, services, and leadership practices to serve as an expert resource for the team
Seniority
Individual Contributor, Management Level